4/23/2024 0 Comments Six sigma success storiesCash Management: Implement best practices for vendor management,.Vendor Management: Review external vendor contract terms, processes, etc., for consistency to reduce errors.Customer Service Optimization: Determine the efficiency and effectiveness of customer service, often through multiple Lean Six Sigma projects.Product or Service Optimization: Add the rigor of Lean Six Sigma in evaluating products/services offered to customers, with an emphasis on improving the products/services that are most important to customers (often multiple projects).Lean Six Sigma projects focus on analyzing the process activity steps to eliminate waste and optimize quality improvements prior to implementing automation. Newly automated processes often create errors or exceptions that require other manual rework. Automation Optimization: Automate processes to increase efficiency-but only after conducting process analysis.Current (or “as is”) processes tend to be a mix between manual and automated, which sometimes is inefficient and frustrating for new customers. New Customer Acquisition: Focus on improving new customer acquisition processes.
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